Privacy Policy
Aaron Conveyancing ABN 79 860 730 793 ("we", "us", "our") is committed to protecting the privacy of our clients and visitors to our website and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Collection
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include:
Your contact details including your name, date of birth, addresses, telephone/mobile/fax numbers, e-mail addresses;
Your identification documents or details including information relating to your driver’s licence, passport, birth certificate, marriage certificate, Medicare card or other documentation used to identify you;
Your financial information and payment details including loan, credit card and bank account details; and
Any other relevant information that you give to us or consent to allow us to obtain or enquire about (whether express or implied) in the course of acting on your behalf and for the purpose of providing you with our services.
This Personal Information is obtained in many ways when you provide it to us including via interviews, correspondence by email, telephone and facsimile, via our website or via documents provided by you.
We may also need to collect personal information from third parties including in the course of acting on your behalf, carrying out your instructions, providing you with our services or verifying the accuracy of our information. These third parties may include:
Publicly available sources including Land Services SA, PPSR and ASIC
Other parties to a matter or transaction
Your agents, representatives, contractors or specialist/professional service providers including conveyancers, lawyers, real estate agents, banks/financiers, finance brokers, settlement agents, accountants, financial advisors/planners, insurance brokers, insurers, surveyors, valuers attorneys, guardians, administrators and building, pool or pest inspectors; and
Other parties' agents, representatives, contractors or specialist/professional service providers (including those acting in the aforementioned capacities).
Other types of personal information we may collect includes information in relation to:
Our employees or employment candidates including their employment details, history, qualifications and references/referees;
Suppliers of goods and services to us or our clients
Use and Disclosure
Personal information is treated as confidential, and we will only use it for the purpose it was collected, or for a related purpose if that use is reasonably expected, unless we have your consent or it is required by law.
The primary situations in which we use and disclose personal information, either with your express or implied authority, are in the course of providing our services and acting on your behalf, which include:
To contact you, including to ensure that you are kept adequately informed about the progress of your matter and to obtain additional information, instructions or authorisation from you, including personal information, as required for the provision of our services to you;
When dealing with other parties to a matter or transaction, or your or their agents, representatives, contractors or specialist/professional service providers, such as conveyancers, lawyers, real estate agents, banks/financiers, finance brokers, settlement agents, accountants, financial advisors/planners, insurance brokers, insurers, surveyors, valuers attorneys, guardians, administrators and building, pool or pest inspectors;
To obtain feedback from you in relation to our services;
For billing and other administration purposes
When required or authorised by law; and
For other purposes related to the above.
We may also disclose your personal information to third parties including:
To suppliers of goods and services to us, such as managed IT service providers, information systems providers, debt collectors and professional services providers such as accountants and auditors;
To anyone who represents you and/or supplies goods or services to you where you have provided us consent (whether express or implied); and
Where we are required or authorised to do so by law.
We may also use personal information for another purpose where it would be reasonably expected by you including to comply with our professional and legal obligations.
We may disclose your personal information to overseas recipients that provide support functions to us including those located in the Philippines. Prior to disclosing any of your personal information to an overseas recipient, we will take reasonable steps to satisfy ourselves that:
The overseas recipient has a commitment to protecting your personal information at least equal to our commitment; or
You have consented to us making the disclosure;
however, there are circumstances where we are not required to do so. You may obtain more information about these overseas recipients by contacting us.
Storage and Security
We take reasonable care and steps to protect collected personal information from misuse, loss or unauthorised access and modification or disclosure in secure premises, electronic databases and computer systems. We use commercially reasonable physical, technical, and administrative measures to protect personal information that we hold, including, where appropriate, password protection and encryption and access to personal information stored within our computer systems is restricted to authorised individuals who have been granted the necessary permissions and password access
Despite taking reasonable measures to protect personal information used and collected by us please be aware that no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect users' personal information, we cannot ensure or warrant the security of any information transmitted to us or from our online products or services, and users do so at their own risk.
Personal information is de-identified or destroyed securely when no longer required by us or required to be held by us.
If we collect government identifiers, such as your tax file number, we will only use or disclose this information with your consent or as required by law. We will never use a government identifier as a means of identifying you.
Cookies and IP Address Collection
We may use 'cookies' to enhance your experience with our website by providing more personalized service and improving the effectiveness of our website.
A 'cookie' is a small text file placed on your computer or device by our web server. This file can later be retrieved by our server. Cookies are commonly used on websites, and you can choose whether or not to accept cookies by adjusting the settings in your web browser.
We use cookies for a variety of purposes, including:
Assigning a unique number to your internet browser;
Customizing the website experience for you;
Collecting statistical data;
Identifying if you have accessed a third-party website; and
Enhancing security.
Your IP address is the identifier for your computer when you are using the internet. It may be necessary for us to collect your IP address for your interaction with various parts of our website, including our online forms.
Website Links
Our website may contain links to other websites, and these third-party sites may collect personal information about you. We are not responsible for the privacy practices or content of any external websites linked to our site and we encourage users to be mindful when leaving our site and to review the privacy policies of any website that collects personally identifiable information.
Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing via office@aaronconveyancing.com.au.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information we may require identification from you before releasing the requested information. If we refuse to give access to your personal information we will notify you in writing of the reasons.
Maintaining the Quality of your Personal Information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. We will generally rely on you to ensure that the personal information we hold about you is accurate and up to date. If you find that the personal information we have is not up to date or is inaccurate, please advise us as soon as practicable and in writing via office@aaronconveyancing.com.au so we can update our records and ensure we can continue to provide quality services to you. If we refuse to correct your personal information we will notify you in writing of the reasons.
Policy Updates
We may update this Privacy Policy from time to time and without notice to reflect changes in our practices or requirements. The updated Privacy Policy will be published on our website and will take effect as of the date it is made available on our website. We recommend that you regularly review our Privacy Policy to ensure you are aware of any changes.
Privacy Policy Enquiries and Complaints
If you have any questions about our Privacy Policy or if at any time you believe we may have mishandled your personal information, please contact us via:
Privacy Officer
Aaron Conveyancing
C/- 342 Glen Osmond Road Myrtle Bank SA 5064 or office@aaronconveyancing.com.au.
Any complaint will be investigated by our privacy officer and we will provide a response within 30 days.
If we are unable to satisfactorily resolve a complaint about our handling of your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner via 1300 363 992 or via their website at www.oaic.gov.au